Privacy Policy

Introduction

Chicken Road (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit and use our website chickenroadlegit.ie (the “Website”), including any related services, games, and features offered through it.

As an online gambling and casino platform operating in Ireland, we adhere strictly to applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Irish data protection legislation. We understand the sensitive nature of personal and financial information involved in gaming services and take our obligations seriously to ensure your data is handled lawfully, fairly, and transparently.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Information

For the purposes of GDPR, Chicken Road is the data controller responsible for deciding how and why personal data is processed through chickenroadlegit.ie.

If a formal Data Protection Officer is appointed, references in this Privacy Policy to our privacy team should be read as references to that DPO. Users may contact us at any time regarding privacy rights, account data, cookies, marketing preferences, verification records, or complaints about how personal data has been handled.

Types of Data We Collect

Personal Data: This includes your full name, date of birth, email address, telephone number, residential address, and any identification documents you provide during account verification. This information is essential for identity verification, age confirmation, and compliance with gambling regulations.
Technical Data: We collect information related to your device and connection, such as IP address, browser type and version, operating system, device identifiers, and cookie identifiers. This data helps us optimize the website’s performance, detect fraud, and enhance security.
Gaming Data: We record details about your gameplay, including game types played, bets placed, wins and losses, session duration, and transaction history. This data is crucial for managing your account, ensuring fair play, and complying with regulatory reporting requirements.
Financial Data: Information related to your payment methods, transaction history, and billing details is collected to process deposits, withdrawals, and prevent money laundering.

How We Collect Data

Registration Forms: When you create an account, you provide personal and contact details directly through our secure registration process.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect technical data about your browsing behavior and preferences on our site. This includes first-party and third-party cookies for analytics, advertising, and functional purposes.
Gameplay Tracking: Our systems automatically record your gaming activity, including bets, wins, losses, and session times, to manage your account and comply with gambling regulations.
Third-Party Sources: We may receive data from third-party verification services, payment processors, and regulatory bodies to verify your identity, assess risk, and comply with legal obligations.
Customer Support Interactions: Information you provide during communications with our support team, including emails, chat transcripts, and phone calls, is collected to assist with your inquiries and improve our services.

Purposes and Legal Basis for Processing

Service Provision and Contract Performance: To create and manage your account, provide access to our gambling services, process transactions, and deliver customer support, we process your data based on the necessity of contract performance.
Legal Compliance: We process data to comply with Irish and EU gambling laws, anti-money laundering regulations, tax obligations, and regulatory reporting requirements. This processing is necessary to meet our legal obligations.
Consent: For marketing communications and promotional offers, we seek your explicit consent. You have the right to withdraw consent at any time.
Legitimate Interests: We process data to protect the security and integrity of our platform, prevent fraud and money laundering, and improve our services. These activities are based on our legitimate interests, balanced against your rights and freedoms.
Risk Management and Responsible Gambling: We use your data to monitor gaming behavior, detect problem gambling patterns, and implement responsible gambling measures to protect vulnerable users.

How We Use Your Data

Account Management: We use your personal and financial data to verify your identity, manage your account settings, and process deposits and withdrawals securely.
Game Provision: Gaming data allows us to provide fair and transparent gameplay, calculate winnings, and maintain accurate records of your activity.
Customer Support: Your information enables us to respond effectively to your inquiries, resolve disputes, and provide tailored assistance.
Marketing Communications: With your consent, we send you promotional materials, updates, and offers relevant to your interests. You may opt out at any time.
Regulatory Compliance: We share necessary data with regulatory authorities to comply with licensing requirements, audits, and investigations.
Security and Fraud Prevention: Data is used to detect and prevent unauthorized access, fraudulent activities, and to maintain the integrity of our platform.

Data Sharing and Third Parties

Payment Processors: To facilitate deposits and withdrawals, we share relevant financial data with licensed payment service providers.
Regulatory Authorities: We disclose data to gambling regulators and law enforcement agencies as required by law or licensing conditions.
Marketing Partners: With your consent, we may share data with third-party marketing agencies to deliver personalized offers and promotions.
Service Providers: We engage third-party vendors for website hosting, IT services, analytics, and customer support. These providers process data solely on our behalf and under strict contractual obligations.
Verification Services: To comply with Know Your Customer (KYC) and anti-money laundering requirements, we share data with identity verification and fraud prevention services.

We do not sell your personal data to any third parties.

International Data Transfers

Standard Contractual Clauses (SCCs): We use EU-approved contractual agreements to ensure data protection standards are maintained.
Adequacy Decisions: Transfers to countries recognized by the European Commission as providing adequate protection are permitted.
Additional Security Measures: Where necessary, we apply encryption and strict access controls to protect your data during transfer.

We remain committed to ensuring your personal data is handled securely regardless of where it is processed.

Data Retention Periods

Account and Transaction Data: Retained for a minimum of five years after account closure to comply with anti-money laundering and tax regulations.
Marketing Data: Retained until you withdraw consent or opt out of communications.
Customer Support Records: Kept for up to three years to resolve disputes and improve service quality.
Technical and Usage Data: Retained for up to two years to analyze trends and maintain platform security.

After the retention period expires, your data is securely deleted or anonymized to prevent identification.

Your Rights Under GDPR

Right of Access: You may request a copy of the personal data we hold about you and information about how it is processed.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You may ask us to delete your personal data, subject to certain legal exceptions such as compliance with regulatory obligations.
Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transmit it to another controller.
Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.
Right to Object: You may object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided on our website. We will respond promptly and in accordance with legal requirements.

Cookies and Tracking

Essential Cookies: Necessary for the operation of the website, including login sessions and security features.
Analytical Cookies: Help us understand how users interact with our site to improve functionality and performance.
Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings or via our cookie consent banner on the website. Please note that disabling certain cookies may affect your ability to use some features of our platform.

Data Security Measures

Encryption: Use of SSL/TLS protocols to secure data transmission between your device and our servers.
Access Controls: Strict access restrictions and authentication procedures to limit data access to authorized personnel only.
Regular Security Audits: Frequent vulnerability assessments and penetration testing to identify and mitigate risks.
Data Minimization: Collecting only data necessary for specified purposes and ensuring secure storage.
Employee Training: Ongoing privacy and security training for all staff members handling personal data.
Incident Response: Established procedures to detect, respond to, and notify relevant parties of any data breaches promptly.

These measures are continuously reviewed and updated to maintain the highest standards of data protection.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, gambling regulation, data protection guidance, or business operations.

When we make material changes, we may notify users by website notice, email, account message, or other appropriate means. The updated version will apply from the date it is published unless otherwise stated.

Users are encouraged to review this Privacy Policy regularly to understand how their personal data is processed.

Contact and Complaints

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission or other relevant supervisory authority. We encourage you to contact us first so we can attempt to resolve any issues amicably and efficiently. Your trust is paramount, and we strive to uphold the highest standards of privacy and compliance.

Contact Information

Company: Chicken Road
Website: chickenroadlegit.ie
Email: [email protected]